Frequently Asked Questions

At PottyTrainingStore.com, we provide quality products and information to help you along in your own potty training journey. We know that the process in becoming a 'big' boy or girl can be difficult for you as well your little one. That's why we're here to make things FUN and EASY! If you ever have a question about our products or your order, feel free to call or e-mail us anytime.

Shipping Information

Your order will be processed within 24 hours and shipped via Fed Ex Home Delivery.

-We do not ship to PO boxes.

-We will ship to military APO addresses.

Refunds, Returns, Cancellation Policies

1. If you are not completely satisfied with your purchase, you may return any merchandise in "new and unused" condition within 30 days of receipt for a refund, excluding shipping fees.

2. To ensure product integrity AND for health, hygiene and sanitary reasons we are unable to accept returns on any kind of personal items such as potty training pants, potty seats, potty chairs, urinals, etc. - anything that may have come in contact with urine or feces if the original packaging is not fully intact.

3. For hygienic reasons, we are unable to accept returns with any indications that it has been used, installed or applied . This includes, but is not limited to, items that have been assembled, unsealed videos, DVDs and CDs and any personalized items.

4. New and unused means saleable condition, not used, worn or dirty.

5. We cannot refund original shipping fees or the cost of return shipping.

6. A restocking fee of 15% up to a maximum of $8 will be applied to all returns.

7. Exchanges may incur additional shipping charges.

8. All returns and refunds are subject to final approval from our Customer Service Department.

9. Please allow 7-10 business days for your return and credit request to be processed.

10. Refunds will be given in the same method they were received, no exceptions.

Damaged and Lost Shipments

1. Upon arrival of your shipment, please check the contents of your package immediately and report any discrepancies or damages within 7 business days of receipt of merchandise.

2. We must report all damages immediately to the carrier for inspection; therefore, we ask that you keep all merchandise and packaging in as delivered condition.

3. Claims issued on damaged or lost orders can take the carrier 7-10 days to process.

4. Once a claim has been initiated and processed, a replacement will be sent.

5. We are unable to accept cancellations on merchandise after it arrives damaged, or if it is lost; we will make every effort to correct this situation.

6. Lost packages are usually located by the carrier and delivered.

7. To avoid duplicate shipments, replacements will be sent after the claims process is complete.

Sincerely,

Mike Shaffer-CEO Blau Enterprises/PottyTrainingStore.com

Blau Enterprises/PottyTrainingStore.com
205 5th Ave. E #203
Sartell, MN 56377

Toll free: 888.724.7520
sales@pottytrainingstore.com